Delivery
Depending on your location, shipping costs can be applied. To see the exact costs
Currently, we do not hold this urn in stock, meaning that the urn still has to be made by us. It can take between 2 - 6 weeks for your order to be ready. This is due to the fact that the casting process is a labour intensive process and that the casters we work with also have other orders beside our urns.
If you don’t want your urn to be personalised with an engraving, the urn can then be shipped out between 1 or 2 business days. In case you do want to personalise your urn, the time between ordering and dispatching can be up to a week. This depends on how quickly we will come to a final design with you, the customer, and the availability of the engraver we work with.
Shipping times depend on your location, see the schedule below:
- North America: 5-10 business days
- Europe: 3 - 10 business days
- Do you want your urn shipped to somewhere else? Please contact us at support@urnsforashes.co.uk to make an inquiry
Please contact us at support@urnsforashes.co.uk in case you want to know the exact dispatch time before placing your order.
Returns
We offer a 30-day option to return all items we send out. We will refund the order, minus delivery, unless replacing an item. In which case, we will front the charges.
Unfortunately, if a piece is engraved or personalised in any way, we are unable to refund you. We will do all we can to help.
For any questions regarding our return policy, please contact us at support@urnsforashes.co.uk.
