Urns for Ashes – Returns & Refunds Policy
We understand that choosing an urn is an incredibly personal and emotional decision. Our priority is to provide you with a piece that brings comfort, and we want you to feel reassured when ordering from us.
If, for any reason, you are not happy with your urn, we are more than happy to offer a full refund, provided the product is returned to us in its original condition. We want you to feel confident in your choice, and we completely understand that sometimes, things don’t feel quite right.
Please notify us within 30 days of receiving the item of your decision to return it and we will be more than happy to help.
In the rare instance that your urn arrives damaged, please reach out to us as soon as possible. We will replace it immediately and ensure you receive a perfect piece without any hassle.
Because engraved or custom-made urns are uniquely created for each family, we are unable to offer a full refund on these items. However, we are committed to working closely with you to make sure your urn is exactly as you envisioned. If there’s anything we can do to adjust or improve it, please let us know—we will do everything we can to help.
If you need to return an urn, simply get in touch with us at support@urnsforashes.co.uk, and we’ll guide you through the process. Our aim is to make this as simple and stress-free as possible.
We know this is not an easy purchase to make, and we want you to feel supported every step of the way. If there’s anything we can do to help, please don’t to contact us.
With Best Wishes